Enhance Your IT Capabilities with ByTheHorizon’s Co-Managed Services
In today's fast-paced business environment, the demands on your IT infrastructure are higher than ever. Managing these demands with an internal IT team alone can be challenging due to resource constraints, skill gaps, and the competitive market for talent. ByTheHorizon’s Co-Managed IT Services are designed to bridge these gaps and empower your internal IT department to perform at its best.
As your co-managed IT services provider, ByTheHorizon partners with your internal IT team to deliver comprehensive support and expertise in key areas, allowing you to focus on your core business objectives.
Managed IT Services
Ensure your IT infrastructure is robust, secure, and efficient with our comprehensive managed IT services. ByTheHorizon provides:
- Proactive IT Management: Regular maintenance and strategic planning to keep your systems running smoothly and efficiently.
- Preventative IT Measures: Continuous monitoring to detect and address potential issues before they disrupt your operations.
- Responsive IT Support: Immediate response to any IT incidents, ensuring minimal downtime and quick recovery.
Our managed IT services include:
- Patch Management: Regular updates for applications and operating systems to ensure security and performance.
- Remote Monitoring and Management: Continuous oversight of desktops and servers to detect and resolve issues swiftly.
- Cybersecurity Essentials: Comprehensive protection, including endpoint security, employee training, and threat monitoring.
- Backup and Disaster Recovery: Reliable backup solutions and recovery plans to protect your critical data.
Help Desk Services
Our dedicated help desk team is available 24/7/365 to support your employees and keep them productive. ByTheHorizon offers:
- Around-the-Clock Coverage: Access to support anytime, day or night, ensuring your team has the help they need when they need it.
- Skilled Technicians: Expert support staff ready to assist with a wide range of technical issues.
- Comprehensive Support: Assistance with workstation hardware, operating systems, core applications, email clients, and Microsoft Office 365.
- Co-Managed Ticket Workflow: Integrated ticketing system for seamless issue tracking and resolution.
Our help desk services include:
- Toll-free support lines
- Escalation procedures for complex issues
- Call tracking and resolution reporting
- Detailed call activity reporting
Virtual CIO Services (vCIO)
ByTheHorizon can function as your virtual Chief Information Officer (vCIO), providing strategic guidance and leadership to align your technology with your business goals. Our vCIO services include:
- Technology Roadmap Development: Crafting and reviewing a strategic plan to guide your IT investments.
- Ongoing IT Planning and Budgeting: Assisting with the management of IT resources and financial planning.
- Risk Assessment: Evaluating and mitigating technology and business risks.
- Vendor Management: Overseeing third-party vendors to ensure you receive the best value and service.
- IT Expertise and Leadership: Offering strategic insights and guidance to drive your technology initiatives forward.
Project Outsourcing
ByTheHorizon can take on projects that might otherwise overwhelm your internal IT team, ensuring they are completed efficiently and effectively. Our project outsourcing services include:
- IT Relocation Services: Managing the logistics of relocating your IT infrastructure with minimal disruption.
- Procurement Services: Assisting with the acquisition of hardware and software to meet your business needs.
- Desktop and Server Virtualization: Implementing virtualization solutions to enhance performance and reduce costs.
- Network Design and Assessment: Designing robust network solutions and assessing current infrastructure for improvements.
By partnering with ByTheHorizon for co-managed IT services, you gain access to a wealth of expertise and resources, enhancing your IT capabilities and ensuring your business remains agile, secure, and competitive.